Jeep There & Back

Jeep Vows to Restore Consumer Confidence with There & Back Guarantee


Jeep works to win back customers with the introduction of its There & Back Guarantee, which includes a five year/150,000 kilometre warranty for new cars and extended warranties for older models along with lifetime roadside assistance.

 Jeep Australia has just introduced its There & Back Guarantee, which comprises of a new five year/150,000 kilometre warranty for all new Jeeps sold from February 2017 onwards along with free roadside assistance for the life of the car, provided that you have your Jeep serviced at an authorised dealer.

Customers who own a Jeep produced between 2015 and 2016 can purchase a two-year extended warranty on top of their three-year factory warranty, and the package also includes two-years roadside assistance and five years capped priced servicing for $1950 inclusive of  GST.

Under the There & Back Guarantee servicing is simpler too, with Jeep aligning service intervals for all models. Should you opt for a petrol model, you’ll need to get your car serviced every 15,000 kilometres or 12 months and if you choose a diesel you’ll need to have it maintained every 20,000 kilometres or 12 months.

In a new first, Jeep has introduced two pre-paid servicing packages: one for three years and the other for five.

There’s also the Oil Care pre-paid plan for oil and oil filter changes.

Since 2015, Jeep has also reduced parts pricing, implemented more efficient servicing and improved customer service as part of the overhaul.

Jeep Australia boss Steve Zanlunghi says the There & Back Guarantee is now a permanent element of the Jeep ownership experience “The Jeep There & Back Guarantee is the next step in our commitment to improve the Jeep ownership experience,” said Jeep Australia CEO Steve Zanlunghi.

“This is not a limited-time offer or a short term promotion. It forms a fundamental component of our business going forward and it’s a commitment to our owners now and in the future.”

The move has come after Jeep has faced slumping sales and scathing customer criticism due to low product satisfaction levels.

The founding father of The Motoring Guru, Matt has been a lifelong car enthusiast and a passionate writer. Back in 2013 when The Motoring Guru was first launched, Matt wanted to combine his two passions whilst offering readers sound motoring advice.