Ford promises peace of mind with new five year/unlimited kilometre warranty
Ford is has dumped its three year/100,000km warranty in favour of a new five year/unlimited kilometre warranty. The change comes after an ACCC investigation and Ford’s PowerShift dualclutch transmission fiasco.
Ford is now working hard to regain customer trust and build customer satisfaction, and the new warranty is a string in a bow of aftersales support packages which have been in the making since 2012 and include: a loan car when you book a scheduled service, Service Price Promise – which essentially means you can look up the price of a service online before making a service booking and roadside assist if you complete scheduled services through Ford dealerships. The roadside assist program is valid for seven years/unlimited kilometres.
Finally, customers who own cars with a SYNC 2 or SYNC 3 infotainment system will get seven years’ worth of satellite navigation updates.
And unlike other car makers, Ford isn’t imposing any customer restrictions.
“This is another step in our transformation plan,” said Graeme Whickman, President and CEO of Ford of Australia. “We’re transforming our dealerships, our products, our customer service and ownership experience, and today we’re introducing a five-year unlimited kilometre warranty to offer even more value for our customers.”
As Australians continue to pivot towards commercial vehicles, and with more buyer types choosing these vehicles for commercial and daily use, Ford is pleased to include its commercial vehicle range in the new warranty offering.
“Our Ranger and Transit owners rely on their vehicles and we want them to know Ford’s got them covered for five years and unlimited kilometres,” said Whickman.
“At five years and unlimited kilometres, Ranger has the class leading standard warranty within the pick-up and cab chassis segment,” he added.
“This is not a special offer, it’s what customers have been asking for and it’s what we are delivering today,” said Whickman. “We will continue to innovate and find new ways to provide the best service and benefits we can for our customers.”
The new warranty is applicable to all new Ford vehicles, including Ford’s light commercial vehicles, delivered after the 1 of May 2018.
To view the warranty terms and conditions, visit: www.ford.com.au